“Piano teacher as best friend”

There was a customer who came and look for a piano. I explained to her a lot of information about the structure of the piano. At the end, just like most of the parents, she visited again with her most trusted “teacher” and “friend” to look at the chosen piano.

This ten years friend of hers is also her child’s tuition and piano teacher. Once they came, she acted like a professional quality control expert, started to criticize the customer’s choice. Fortunately, we are well-trained in the product quality and have almost 30 years of experience in this industry, if not, we would be frightened. 

Then, she asked how much commission would she get. I explained to her that it is the same as the market. At the end, she mentioned that the previous dealers offered her the minimum price and let her fix the price herself.

Then, she requested for discount and demanded for free gifts, if not, she would feel uneasy. I told her, “It is already the lowest price that we can offer, we cannot afford to sell the piano at a loss, I rather wait for another buyer to come. Or else, you give your commission rebate to your friend.” She answered, “No, I’m here to take what I should get.”

In the end, she threatened me, “If you don’t give more free gift, once I walked outside, there will be more sellers for me to choose, what is your final decision?”

I stood on my ground and said, “I’m sorry, I can’t do business at a loss. If you are willing to help me then please convince your friend.”